Refund and Return Policy

Return Policy: 60-day money-back guarantee and 1-year manufacturer's warranty:

Our return policy offers a 60-day money-back guarantee and a 1-year manufacturer's warranty, ensuring your satisfaction with your purchase. You have 60 days from the date of receiving your item to request a return.

To be eligible for a refund, please ensure that you retain the receipt or proof of purchase.

Initiating a return is simple.

You can reach out to us via phone at +1 409-215-2340 or send us an email at support@stunick.com, and we will assist you promptly.

Upon contacting us, you will receive further instructions for obtaining a Return Merchandise Authorization (RMA).

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without prior request and approval will not be accepted.

For any inquiries regarding the return process, feel free to contact us at support@stunick.com We are here to ensure a smooth and satisfactory experience for our valued customers.

Receive your refund:

Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account, which may take up to 30 days.

Refused Packages

In the event that your package is declined or returned to us (marked as 'Return to Sender'), you will bear the responsibility for the return shipping expenses.

Furthermore, declined packages may incur additional fees, which will be deducted from any eligible refunds after the package is successfully returned to our facility.

We kindly request that you refrain from refusing the package upon delivery. The United States Postal Service (USPS) imposes an additional fee on us for any declined shipment, and unfortunately, we are obligated to pass this fee along to you.

Non-Refundable

Items labeled as "non-refundable" include Gift Cards and custom items. Additionally, charges for paid shipping and donations made at checkout (may appear as 'Tip') are also non-refundable.

Exchanges:

For the most efficient process in obtaining the desired item, we recommend returning the product you currently have. Once the return is approved, you can proceed to make a separate purchase for the new item.

If you receive a damaged package or product:

Kindly contact us within 14 days of the delivery date, and we will arrange for a replacement item or initiate a return and refund process.

Missing package:

If you discover any missing item(s) in your order, please contact support@stunick.com within 5 days of receiving the package.

If you notice any signs of tampering with the package, we recommend filing a claim with the carrier as well.

Please ensure to cross-check the packing slip, as it contains a list of all items enclosed in your order.

If you find any items to be missing when contacting us, kindly provide photo verification of the following: the packing slip, all contents from the package, and the shipping label.

Immediate notification of any potential missing items is required. If the order delivery date exceeds 5 days and we have not received the requested verification, we will assume that the order was received as per our records, and unfortunately, we won't be able to offer any form of compensation.

Categories of goods that can/cannot be returned:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

The physical location where the return can be made:

Your order will be return to our warehouse center:

19201 S Reyes Ave Suite D15, Compton, CA 90221, United States

Which party covers the shipping costs for returning the goods:

We will cover the return shipping costs for any reason, ensuring that returns are free and hassle-free for our customers. If the product is being returned, whether for personal reasons, as a replacement, or due to damage, customers will not incur any return shipping fees as we handle those expenses.

Cancellation Policy:

Once your order has been placed, we are unable to process a cancellation or make any changes to that order.

Refund Policy